Shipping policy

ORDER FULFILMENT

Every scented product is handmade and poured in-house, therefore a period of 2-3 working days is required, prior to your order being shipped. Where possible, your order may be fulfilled sooner than this advised period. 

SHIPPING SERVICE:

Orders are sent with Evri, Royal Mail or DPD, depending on the size and destination of your order. Most UK deliveries arrive within 2–3 working days of dispatch, excluding Sundays, though a small number of parcels can take longer.

TRACKING:

Whereas we do not offer a step-by-step tracked service, all orders are scanned to confirm their collection from our premises and to confirm a successful delivery or an attempted delivery - this includes a satellite map image highlighting where the parcel has arrived to.

LOST SHIPMENTS: 

In order to conclude a parcel has been lost, a period of 7 working days from the shipped date must expire. In this event, please contact hello@almasea.co.uk and a member of our team will assist.